We can't wait for you to receive your order. We do our humanly best to process and ship your handcrafted purchase within 5 business days, provided there are no order issues pending your response. Orders are not processed or shipped on Saturdays, Sundays or US holidays. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
If there are any issues with your order that would cause delay, you will be notified as soon as possible. Possible delays may include:
Inaccurate or Incomplete Payment Information
During high volume holiday seasons, please allow up to 7 business days for order processing.
All shipping charges include handling, order processing, item selection, packaging and transportation of items.
Orders ship from My Inspiration Studio in Decatur, Georgia. Our preferred shipper is UPS and we also work with United States Postal Service to provide the best, most reliable shipping options for you to receive your purchase in a timely manner. If you are in our neighborhood we may also use a local courier. We individually review delivery service for each and every order to ensure you the quickest, most cost-effective solution.
Please keep in mind that carriers are transporting more items than ever before and there may be delays during this time. Delivery times depend on distance to location. Your tracking information will be updated with that information as your order gets closer to its destination.
Most packages will be delivered within 7 days after your order has been processed.
While we will do all we can to ensure your order is delivered on time. My Inspiration Studio cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, government shutdowns, or any other unforeseeable situations that create stress in our community.
You will receive an email shipment notification when your order ships. It will include tracking information with which you can follow the delivery of the package. If it has been more than 5 business days and you have not received a notification from us, please contact us at email@example.com.
If the tracking status shows the package as delivered and you have not received it, please wait 36 hours before opening an investigation. In rare cases, packages may be marked delivered up to 36 hours prior to arrival. After 36 hours, we suggest for you to open an investigation with the delivery service.
It is the customers responsibility to report to us any missing orders or packages. Customers have 30 days from delivery date to report to us any missing orders or packages. If a customer reports a missing package outside of this time frame we are unable to accommodate for any missing orders or packages.
Wrong Address Disclaimer
It is the responsibility of the buyer/customer to make sure that the shipping address is correct. We ship your package to the address provided to us. We are not responsible if your package is lost in shipment or if your package is shipped back to us due to an incorrect or undeliverable address.
If the address provided to us is incorrect, we cannot ship a new package until the original package is located. If your shipping address is incorrect please email us at firstname.lastname@example.org or call at 404.671.9516 as soon as possible so we can update the address before it is shipped. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.
Shipping rates will be calculated at checkout. Estimates are as follows:
Domestic Flat Rate Standard Shipping
$8.00 on orders from $0.00 - $75.00
$16.00 on orders $75.01 - $125.00
$24.00 on orders $125.01 and above
*Expedited Shipping and other rates are available at checkout
Shipping to Hawaii, Alaska, US Territories and Internationally
We do ship internationally. Shipping rates will be calculated at checkout.International customers will be responsible for any additional charges for shipping the package. This could include the shipping of 1 or more boxes to your address. This could also include any import duties, taxes or fees charged by your country. Duties and taxes are subject to change depending on the day; most shipments crossing international borders are subject to duty and tax assessment by the importing country's government. My Inspiration Studio will not cover additional charges related to import duties and taxes.